Frequently Asked Questions

General

Yes, we are 100% Black-Owned. Read more about our story here.

We accept PayPal & all major credit/debit cards.

We also offer Shop Pay which allows you to break up orders over $35 in 4 payments with no interest - ever. 

Sorry, we don't do custom orders. But if you have any suggestions then please email us or inbox us on any of our social media platforms. We do take our customer suggestions seriously.

Not yet.

Shipping, Returns & Exchanges

U.S. domestic orders take about 4-7 business days.

U.S. domestic orders over $70 enjoy 3 Day priority shipping.

International orders take about 10-14 business days (depending on customs).

Use this text to answer questions in as much detail as possible for your customers.

We have a 7 day return policy for a full refund or exchange if the items have not been damaged by customer. See our full return policy here.

If you're not satisfied with you order and would like to return your item please email us at info@ancientaurajewelry.com or call 1-833-777-AURA(2872) for a return authorization.

PO BOX 37024, Elmont NY 11003

Product

We use 18k PVD gold plating and make all of our pieces using a base metal of steel, brass, or alloy.

PVD (Physical Vapor Deposition) is a vacuum coating process that produces a brilliant decorative and functional finish. PVD utilizes a titanium nitride that provides an extremely durable coating. PVD coatings are more resistant to corrosion from sweat and regular wear than conventional gold plating processes.

All of our pieces are double coated to ensure long lasting quality, however, if you experience any issues with your piece we will give you a replacement up to 2 years after your purchase.

The best way to care for your jewelry is to clean it with a soft microfiber cloth.  In addition, swimming or taking a shower with your jewelry are never recommended as these can result in damage to the metal due to the harsh chemicals in chlorine & some soaps.

Yes, all of our jewelry pieces come with a 2 year warranty. If you are not pleased with your piece, we will give you a replacement.

Other

Feel free to send us an email at info@ancientaurajewelry.com